Terms and Conditions


A   Shop Street (Trading) Ltd “Shop Street” offers shopping discounts from a range of retailers via a single, integrated platform. The Platform offers you visibility of the current status of digital vouchers bought through the Platform and the history of your voucher purchases via the Platform.

B    If you are looking at these Terms, it means that your employer, student services organisation, credit union or other organisation has asked us to give you access to our platform as a Subscriber, to allow you to benefit from the wide range of discounts on offer. You may also be using our Platform as an admin user, managing the programme on behalf of the employer, student services organisation, credit union or other organisation. Before we begin, we would like to ask you to read these Terms carefully.

C   Our Platform is available via our Website at www.shop-st.com and via our App and these Terms apply equally to both.

1. Who are we and what we will do for you

The Platform is operated by Shop Street (Trading) Limited (“we”, “us”, “ours”). We are a company registered in England and Wales under company number 13370110. Our registered office address is 7th Floor, 8 Shepherd Market, London W1J 7JY.

We are constantly on the lookout for retail partners who can provide our Subscribers with attractive discounts for their products and services. When we find something that fits the bill, we arrange with the retail partner to make such discounts available to our Subscribers through our Platform and then allow you to purchase those digital vouchers. Although, we make the discounts available to you, we do not supply the underlying products or services.

If you have any questions or would like to get in touch with us, please email us on support@shop-st.com. You can also write to us at our registered office address mentioned above.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you registered.

When we use the word “writing” or “written” in these terms, this includes emails.

2. By using our Platform you accept these Terms

By using the Platform, you confirm that you accept these Terms and you agree to follow the rules set out in these Terms, including the following additional documents:

1. our Acceptable Use Policy – this tells you what you can and cannot do with the information provided on our Platform, and how to use any features that allow communications with other Subscribers; and

2. our Privacy Policy and Cookies Policy, which provides you with information about how your personal data will be used by us and what are your rights in relation to your personal data.

If you do not agree to any of the above, you should not use our Platform.

If you are under 18 years of age, you must have a parent or guardian’s permission to use our Platform.

3. We may make changes

We amend these terms from time to time, so please check them occasionally. For example, we may change them to reflect changes in relevant laws and regulations.

We may also update and change the Platform from time to time to update its functionality, to add new products and Discounts, and/or to address our Subscribers’ or retail partners’ needs.

We will notify you of any significant changes and/or any changes that require any action from you. If you do not agree to any changes, you should stop using the Platform.

4. Availability of our Platform, Discounts and Charges

We cannot guarantee that our Platform, or any content on it, will always be available or be uninterrupted. This is because our Platform is provided via the internet and interruptions, delays and other technical problems are “part and parcel” of the provision of services via the internet. We may need to suspend, withdraw or restrict the availability of all or any part of our Platform, for example for security, maintenance or operational reasons. We will try to give you notice if the Platform is not going to be available for an extended period of time.

All Discounts are subject to availability. We put a lot of effort into securing a wide choice of attractive Discounts. However, we rely on our retail partners to make them available and provide the underlying products or services to our Subscribers. As a result, we cannot guarantee that any specific Discounts will always be available or that they will always be provided on the same terms. We will try to find good alternatives if some Discounts become unavailable.

Our only charge to you will be a fee of 5p levied on each voucher purchase. This will be added to the amount payable at the checkout stage of your purchase.

5. Platform account access

Before you start using our Platform, we will need you to complete registration and/or activate your account. Some of the information (such as your name and email address) has already been provided to us by your employer, student services organisation, credit union or other organisation, but we may need some further details from you to complete your registration.

It is important to keep your details correct and up-to-date at all times so please make sure that you verify and provide us with true, accurate and complete information during your account registration process and update it afterwards if necessary. If we discover that any information related to your account is not accurate, we may need to suspend or cancel your account.

If you are provided with, or set up your own password or any other piece of information as part of our security procedures during your registration, please ensure that you treat such information as confidential. If you choose your own password, we recommend that you use a combination of letters, uppercase and lowercase, numbers and symbols; this will make it difficult for someone else to access your account. Please do not share this information with anyone. Your account is personal to you and you should not allow anyone else to access your account on our Platform. For this reason, we recommend that you always log-off your account when you access our Platform from a shared device.

If you know or suspect that anyone other than you know your login details, you should contact us as soon as possible at support@shop-st.com.

 We may temporarily or permanently disable your login information if we suspect it is being used by someone else. We may also require you to change your password for security reasons.

You may at any time request the deletion of your account on our Platform.

If we or you terminate or suspend your access to your Platform account, you will be able to use any Discounts purchased/ordered prior to the date of suspension or termination, but you will not be able to obtain any new Discounts.

6. Digital Vouchers

Certain Digital Vouchers may be subject to additional terms and conditions, in which case they will be displayed on the relevant site on our Platform, just before you confirm you wish to get this Digital Voucher. These additional terms and conditions may also introduce certain modifications to these Terms in respect of that Digital Vouchers. Please read them carefully as they will give you important information about how to redeem your Digital Vouchers and any restrictions that may apply, such as any expiry date, or any specific locations where you may redeem the Digital Voucher from the retail partner that provides it. We will not be responsible for any losses or damage you suffer if you fail to comply with any such additional terms and will not issue refunds.

You should also remember that the products or services to which the Digital Voucher(s) relate are provided by our retail partners, and as such, they are subject to the relevant retail partner’s terms and conditions of supply. If you are redeeming your Digital Voucher for an online purchase, the applicable retail partner’s terms and conditions should be displayed on that retail partner’s website. If you are redeeming a Digital Voucher in-store, you can always ask the store personnel for the retail partner’s terms and conditions of supply. Since we do not supply the underlying products or services, our role is limited to providing you with the Digital Voucher, but we are not responsible for the availability, quality or suitability of the products purchased by you from the relevant retail partner. As a result, we cannot be responsible for the retail partner’s performance of their obligations, including any losses or damage suffered by you as a result of the retail partner’s supply of products or services to you or their failure to supply or comply with applicable laws and regulations. If you are not satisfied with the retail partner’s service or product, please contact the relevant retail partner, although we would welcome your feedback, as it is important for us that we partner with reliable suppliers.

Subject to retailers’ terms and conditions Digital Vouchers can be redeemed in instalments. Where such terms and conditions prohibit this the Digital Voucher has to be redeemed in its entirety. In the event that the value of the service or product to which such Digital Voucher relates is less than the face-value, you will not be entitled to a credit or a refund.

Please note that all Digital Vouchers are for your personal use and you cannot sell, copy or reproduce them. If we learn that you have sold, copied, reproduced or otherwise used our Platform or Discounts for commercial gain or fraudulently, we may permanently cancel your access to our Platform and we may inform your employer, student services organisation, credit union or other organisation.

Unless the applicable additional terms and conditions state otherwise or the relevant retail partner allows for this, Digital Vouchers may not be combined with any other promotional offers, vouchers and/or gift certificates.

Your Digital Vouchers will be delivered by us for use via our app.

7. Cancellation rights

If the redemption of any Digital Vouchers requires you to make a payment directly to us (not a retail partner), for example, purchase of a cinema ticket voucher, a legally binding contract for the sale of such will come into existence between you and us when we issue a confirmation that your order was successful. We will confirm this via our Website or App.

For most purchases you make online you normally have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind within 14 days (“cooling off period”), cancel your contract and receive a refund. However, these regulations do not give you the right to change your mind in respect of services, once these have been completed, or digital products after you have started to download or stream these, even if the cooling off period is still running.

In respect of any Digital Vouchers (other than digital content) purchased by you from us which you can later redeem for free from a retail partner (or part payment to such retail partner), for example, a voucher for a cinema ticket, you will not have the right to cancel such Digital Voucher and request a refund. This is because such Digital Vouchers are delivered to you instantly upon request.

If you purchase a digital product from us for download or streaming, for example, a discounted e-book or a movie, you will not have the right to change your mind if the digital product is purchased by you on the basis that it will be delivered or made available to you immediately upon request. If, for whatever reason, such digital content is not delivered to you immediately, you will have up to 14 days to change your mind, until you have started streaming or downloading.

The above rules regarding the cancellation of Digital Vouchers do not affect your statutory rights or any rights you may be entitled to from the retail partner in respect of the products or services redeemed with the Digital Vouchers. You should refer to the relevant retail partner’s terms and conditions of supply for further details regarding your rights.

8. Platform content

The content on our Platform is provided for general information only. It is not intended to amount to advice on which you should rely. Although we try to update the information published on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Portal is accurate, complete or up to date.

The information and materials supplied by our retail partners and Subscribers and published on our Platform have not been verified or approved by us, and we cannot guarantee that any such information or materials are accurate, complete and/or up-to-date. The views expressed by the retail partners or Subscribers of our Platform do not represent our views or values.

We protect our rights to our intellectual property, and will take action against you if you infringe those rights. Our Acceptable Use Policy explains in more detail how you can use the material published on our Platform and how we will use any content uploaded by you.

9. Online security

We put a lot of effort in keeping our Platform secure. We follow international standards for best-practice in information security management. However, despite all these efforts, we cannot guarantee that our Platform will be absolutely secure, free from bugs or viruses, so you should use your own virus protection software. We will not be held liable if you fail to do so.

We expect our Subscribers to respect the security of our Platform and so you must not misuse our Platform by knowingly introducing viruses, Trojans or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, our servers or database connected to our Platform. You must not attack our Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may be committing an offence and we may need to report any such breach to the relevant law enforcement authorities including by disclosing your identity to them. We may also notify your employer. In the event of such a breach, your right to use our online portal will cease immediately.

10. Our responsibility

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. For example, it is foreseeable that you would lose the money paid to us for a Digital Voucher if we fail to deliver a valid voucher code to you.

Please also refer to paragraph 6.2 above for more details about our responsibility for the products or services provided by our retail partners.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud or fraudulent misrepresentation.

If defective digital content which we have supplied (e.g. an e-book or a video) damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Our Platform is made available to you for private use only. If you use the Platform for any commercial, business or re-sale purpose (in breach of these Terms) we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. If things go wrong

If you have any issues relating to the use of our Portal, the redemption of your Digital Vouchers, and/or in relation to the payments, please let us know on support@shop-st.com. If the matter is within our power, we will try to resolve your issues quickly and efficiently, including by arranging a refund (if appropriate). We will contact the relevant retail partner if your issues relate to their services and will try and help you resolve any issues you may have with them, including in relation to any refunds you may be due from our retail partners.

When we reasonably believe that you have not followed these Terms (including our Acceptable Use Policy), we may take such action as we deem appropriate, including:

1. issue of a warning to you and/or your employer, student services organisation, credit union or other organisation;

2. immediate, temporary or permanent withdrawal of your right to use our Platform;

3. legal proceedings against you, including for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from your breach; and/or

4. disclosure of such information to law enforcement authorities and/or your employer, as we reasonably feel is necessary or as required by law.

We will also revoke your access to our Platform if our agreement with your employer is terminated or if you are no longer engaged by the employer that provided you with access to our Platform.

If we suspend or revoke your access to our Platform, you will be able to redeem any Discounts purchased and/or delivered to you before the date of suspension or revocation, but you will not be able to purchase and/or order any new Discounts.

12. How we may use your personal data

Our Privacy Policy provides information on what personal data we collect, how we process it and other important data protection terms, including your rights in respect of your personal data.

13. Last but not least…

We may transfer our rights and obligations under these Terms to another organisation, for example, if our business is transferred or merged with another company.

These Terms are between you and us. No other person shall have any rights to enforce any of these Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

These Terms are governed by English law and you can bring legal proceedings against us in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.